Managed Cloud Services Run by Engineers, Not a Ticket Queue
For CTOs and IT leaders who want production watched, patched, backed up and cost-checked around the clock - without losing visibility or control.
Maatara Consulting is an AI-native technology consultancy, with teams in Concord, California and Bengaluru, India, that designs, builds, secures and runs cloud and AI systems. Our managed cloud services keep your AWS, Azure or GCP estate healthy, with every change in code and every month reported.
- Assessment
- Stabilise
- Codify
- Runbooks and alerts
- Handover to operations
- Improve
How Our Managed Cloud Services Work
Managed cloud services take day-to-day operations off your engineers: monitoring, incident response, patching, backups, access and cost. Our teams in the USA and India share the clock, and they work in your tooling, through code, so you can see and reverse everything they do.
Engineers on every shift
Alerts go to engineers who can fix the problem, not a first-line desk that forwards it.
- Named engineers who know your estate
- Escalation paths agreed up front
Changes in code, not consoles
Every infrastructure change goes through Terraform and review, so nothing drifts and everything is auditable.
- Change history in Git
- Rollback for every change
Recovery you have tested
Backups are only useful if restores work, so we test them on a schedule and report the results.
- Restore tests on a set cadence
- Recovery targets agreed per system
Cost and security in the routine
Every month includes a cost review and a configuration check against security baselines.
- Monthly cost review with actions
- Misconfigurations flagged and fixed
Four Pillars of Managed Cloud Operations
Every managed cloud services plan includes all four, scaled to your estate.
24/7 monitoring and response
Health, performance and availability monitoring with incident response and escalation around the clock.
Patching and lifecycle
Operating system, runtime, database and Kubernetes version updates on a planned schedule.
Backup and disaster recovery
Backups, cross-region copies and tested restores against agreed recovery targets.
Cost and configuration hygiene
Monthly cost review, right-sizing, and checks against security and tagging baselines.
What Our Managed Cloud Services Include
Choose a full operations plan or the parts your team cannot cover.
Monitoring and alerting
Dashboards and alerts tuned so on-call hears about real problems.
Incident management
Triage, fix, communication and post-incident review.
Patch management
Scheduled updates with testing and maintenance windows.
Backup and restore
Policies, cross-region copies and regular restore tests.
Access management
Joiner, mover and leaver changes, and access reviews.
Capacity and performance
Scaling and tuning ahead of known peaks.
Cost optimisation
Right-sizing, commitments and waste removal every month.
SRE as a service
SLOs, error budgets and reliability improvements.
Monthly reporting
Incidents, changes, patch status, backups and spend in one report.
Why Teams Choose Maatara for Managed Cloud Services
Our operations are run by the same engineers who design and build cloud systems, with delivery hubs in Concord, California and Bengaluru, India sharing the clock and 24/7 support options. Our CTO, Krish B, spent 20+ years building data protection and distributed systems at Dell Technologies. You keep ownership of your accounts and code; we work inside them.
Meet the teamEngineers on call every night?
Hand overnight operations to a team that is awake.
What Teams Achieve
These are the commitments every managed cloud services plan works to.
Monitoring and incident response across USA and India shifts
Made through code and review, with rollback
Restores on an agreed schedule, results reported
Cost review and operations report
Typical Deliverables
Our managed cloud services produce records your team and auditors can use.
Onboarding assessment
Current state, risks and quick fixes before we take over.
Runbooks
Response steps for common alerts and incidents.
Monitoring and dashboards
Health, performance and cost views your team shares.
Backup and DR plan
Recovery targets per system and restore test results.
Monthly operations report
Incidents, changes, patches, backups and spend.
Exit and handover pack
Everything needed to bring operations back in-house.
Not sure your backups restore?
Get tested restores and agreed recovery targets.
Systems We Run
Cloud systems our engineers have built and operate.
Digital Signage
Build · Cloud - One player codebase for Android, Linux and desktop, offline-tolerant playback, and a multi-tenant portal that lets non-engineers run forty sites from one login.
Ops-Intelligence
AI · Cloud - An agent that watches enterprise applications, correlates signals across dependent services and points to the dependency behind a failure. Known faults run on deterministic rules, a local model handles only new events, and an operator approves every change.
MoreSpace
Build · AI - An index-first pipeline that deduplicates files and moves them between a person's cloud storage accounts, built for around 5 PB of private files with authentication and encryption in transit on every transfer.
Managed Operations Across How You Go to Market
Managed cloud services priorities depend on your customers.
B2B & Enterprise
Uptime, audit evidence and access reviews your customers' security teams expect, reported monthly.
Cloud bill creeping up?
Add a monthly cost review to your operations.
How Managed Cloud Services Onboarding Works
Six steps from first review to steady-state operations.
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01
Assessment
Review accounts, monitoring, backups, access and spend.
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02
Stabilise
Fix urgent risks such as untested backups or missing alerts.
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03
Codify
Bring infrastructure into code where it is not already.
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04
Runbooks and alerts
Write runbooks and tune alerts for your services.
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05
Handover to operations
Our engineers take on monitoring, response and routines.
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06
Improve
Monthly reviews drive reliability, security and cost improvements.
Our Engagement Model
How a managed cloud services engagement runs commercially.
Analysis
Free operations review and NDA, then read-only access to your estate.
Design
A proposal with coverage hours, scope, response targets and a monthly price.
Development
Onboarding work to stabilise, codify and document the estate.
Optimization
Alert tuning and runbook refinement in the first weeks of operation.
Deployment
Full operations go live with agreed escalation and reporting.
Support
Monthly reviews, with a documented exit path if you bring operations in-house.
Auditors asking for operations evidence?
Get monthly reports on changes, patches and backups.
Flexible Engagement Models
Three ways to buy managed cloud services.
Ready to hand over day-to-day cloud operations?
Start with a free managed cloud services review.
Are Managed Cloud Services a Fit for You?
A good fit if
- You run production on AWS, Azure or GCP without a full operations team.
- Your engineers are on call more than they should be.
- You need evidence of patching, backups and access reviews.
- You want operations done in code you own.
The wrong start if
- You want someone to click changes in the console with no review.
- You will not share monitoring or access to your accounts.
- You need on-site data-centre hardware support.
Managed Cloud Services FAQs
Managed cloud services are an outside team taking responsibility for running your cloud environment day to day: monitoring, incident response, patching, backups, access changes and cost reviews. At Maatara these are delivered by engineers working through code in your own accounts, with monthly reporting so you keep full visibility.
Still have a question?
Ask an engineer, not a call centre. You get a straight answer within one business day.
Ask our teamManaged cloud services are an outside team taking responsibility for running your cloud environment day to day: monitoring, incident response, patching, backups, access changes and cost reviews. At Maatara these are delivered by engineers working through code in your own accounts, with monthly reporting so you keep full visibility.
We manage AWS, Azure and Google Cloud, including Kubernetes clusters on EKS, AKS and GKE. Most clients run mainly on one cloud; we support multi-cloud estates where they exist and keep monitoring, runbooks and reporting consistent across them, so one team can see everything.
Response targets are agreed per service in the proposal, based on how critical each system is and the coverage hours you choose. Critical incidents are acknowledged and worked by an engineer immediately, around the clock under 24/7 plans, with escalation to your team as agreed.
No. You own the accounts and the code. We work with roles you grant and can revoke, all changes go through review in your repositories, and you see the same dashboards we do. Monthly reports summarise every change and incident.
Everything we build or change is in your accounts and repositories, documented with runbooks. We provide an exit and handover pack and can pair with your team during the transition, so operations move back in-house, or to another provider, without a gap in coverage.
As a monthly plan set by the size of the estate, coverage hours and services included, with a fixed-scope onboarding project first. After a free operations review we send a fixed-price proposal, with no hidden costs and separate from your cloud provider bill.
Ready to Hand Over Day-to-Day Operations?
Tell us what you run, on which cloud, and where operations hurt today. An engineer replies within one business day with a first view. Every managed cloud services engagement starts with a free consultation.